Author: david November 24, 2017

CUSTOMER EXPERIENCE: A Quick Guide Dealing with the customers having adequate knowledge of what they intend to purchase is a key factor in marketing in any kind of business. In the cases where the customers are aware of the products they want to purchase, the business person will not spend more time in bargaining with the customers. The customer experiences also reduce the instances of impulse buying in most shoppers where one get to purchase what he or she did not intend to buy.Impulse buying usually comes as a result of customers being persuaded by the seller or the need f trying out a different brand of a product. Company’s products be well known by their customers and they position the brand in the mind of the customers by all means to ensure they retain the customers. When customers have high experience concerning a product they will always prefer the product in the market. Nature of the product that boosts the customers experience include; quality of the service or product. Customers tend to posses adequate knowledge on the products that are of high quality in market. Another factor is the availability of the product in the market. Products that are seen easily in the market make the customers to have more knowledge concerning their existence and they will be preferred over other products. Another factor that improves the customer experience is branding in that products with outstanding brands improvers customer experience. The modern society has come up with technologically functioning systems that aids in efficient delivery of services to people. This thus requires any person living in the 21st century to catch a glimpse of the dictates of technology in order to survive. User developed experience is an essential in the present society as technology has creates a platform where users have the ability of serving themselves. This is based on a person’s attitudes as well as emotions vis-?-vis the use of a product or a system. People have the freedom of choosing whether to interact with the computer or not. Nevertheless, almost everybody under the sun has been increasing their expedition in leaning computer as would be more than willing to access the technological services that are one incorporate in almost all business entities. For example, shopping over the internet is one of the services that describe the user experience. The present society has created a method where an individual does not need to go the market to purchase e a product from a company. Nevertheless, applying the acquaintance on internet people can order for the services at their doorsteps and receive the products. Besides, payments for the goods as well as services have also been developed to align to the online shopping where people do not have to operate on cash basis. Payment is basically online in almost all online shopping business entities.

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